Etech delivers next-generation business process outsourcing (BPO) solutions through its contact center services. As a global minority-owned business, Etech has trademarked its approach to turning data into strategic insights. By leveraging the power of both artificial and human intelligence, Etech enhances training and coaching to focus on critical behaviors that create improved customer experiences and shareholder value. Etech was launched in 2003 with only 400 employees and a single contact center in Nacogdoches, Texas. Over the last 20 years, the company has expanded its range of services and grown to include more than 50 global partnerships, 3,600 employees, and ten state-of-the-art contact centers, including seven in the US, one nears